Terms and Conditions

All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason. Prices listed on the website are subject to change without notice. The final price for an order will be confirmed at checkout. Payment for orders must be made through our accepted payment methods. Payment must be received in full before your order is processed. Delivery services are provided within specified areas. Delivery times are estimates and not guaranteed. We are not responsible for delays due to factors beyond our control.

ALLERGEN & MENU INFORMATION:

PLEASE SEE OUR ALLERGEN GUIDE ONLINE SHOULD YOU HAVE ANY SPECIFIC DIETARY REQUIREMENTS. HOWEVER - LET US KNOW OF ANY FOOD ALLERGIES BEFORE PLACING YOUR ORDER, EVEN IF YOU HAVE EATEN THE DISH PREVIOUSLY. WHILST EVERY EFFORT IS TAKEN TO REDUCE THE RISK OF CONTAINMENT, UNFORTUNATELY WE CANNOT GUARANTEE THAT OUR DISHES WILL BE 100% ALLERGEN FREE.

(V) = Suitable for a Vegetarian Diet. (VG) = Can be modified for a Vegan Diet.

Made with vegan ingredients, however some of our preparation and cooking methods could affect this. As all our items are produced to order there may be a delay during busy periods. Where specified, approximate weights are uncooked. Menu descriptions may not list every ingredient, please ask for more information. Despite our best efforts we cannot fully guarantee that any of our products do not contain nuts or nut derivatives.
All prices include VAT at the current rate.

TICKETS & EVENTS

By booking a ticketed event, you agree to the terms & conditions listed on your ticket purchase.

Points & Perks – Terms & Conditions

These terms and conditions (“Terms”) govern participation in the Points & Perks loyalty scheme (“the Scheme”). By registering for or using a Points & Perks account, you agree to be bound by these Terms. If any part of these Terms conflicts with other communications, including advertising or promotional materials, these Terms take precedence.

1. Registration and Eligibility
You must complete registration to activate your account.
You must be aged 18 or over to join, and by registering you confirm that you meet this requirement.
Customers who are unable to provide valid ID on request will not receive, and will not be refunded for, the alcohol ordered.
Employees of the company are not eligible to participate.
Available at participating venues only.

2. Earning Points
Members earn 5 points for every full £1 spent on qualifying drinks. All draught beer, draught cider & wines qualify for 10 points for every full £1 spent. No points will be earned for the purchase of any pre-discounted drinks ‘offers’, unless otherwise stated in promotional materials.
Points are not earned on deposits, gift vouchers, food items, delivery charges, or other excluded items unless specifically advertised.
Points are added to your account immediately following a qualifying purchase.
You must be logged into your active account at the time of purchase to earn points. Points cannot be added retrospectively.

3. Redeeming Points
Each point has a redemption value of £0.01 (one penny).
There is no daily limit on earning or redeeming points.
Points may be redeemed once they appear in your account balance.
Points cannot be exchanged for cash, traded, or transferred to another member.

4. Account Use and Security
Your membership is for personal use only. Only the registered member may earn or redeem points or access associated benefits.
The company reserves the right to verify purchases, refuse points or redemptions, or suspend an account where misuse or breach of these Terms is suspected.
If you are unable to access your account or have forgotten your login details, please contact perks@innfayre.co.uk.

5. Inactivity and Expiry
Accounts showing no activity for 6 months may be suspended and any points balance forfeited.
Points have no cash value and may not be exchanged or refunded.
If a purchase is refunded, any points earned from that transaction will be removed from your account.

6. Promotions and Offers
Members may receive exclusive promotions or discounts. These may be subject to additional terms, time limits, or specific usage conditions, which will be stated in the offer details.

7. Scheme Changes and Termination
The company reserves the right to modify, suspend, or withdraw the Scheme (or these Terms) at any time. Where reasonably possible, members will be given at least four (4) weeks’ notice before the Scheme is permanently withdrawn.
If the Scheme is withdrawn, all outstanding points will be forfeited after the notice period ends and will have no monetary or exchangeable value.
The company’s decision in all matters relating to the Scheme is final and binding.

8. General
Points and Perks points have no cash equivalent and remain the property of the company at all times.
Participation in the Scheme is deemed acceptance of these Terms.
The company is not responsible for system errors, technical issues, or service interruptions that may prevent earning or redeeming points.

9. Data Protection
Personal data collected and processed in connection with the Points & Perks Scheme will be handled in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We will only collect and use your personal information to manage your account, process transactions, and communicate offers and updates related to the Scheme.
Your data will not be shared with third parties for marketing purposes without your explicit consent.

Gift Voucher - Terms & Conditions:

Gift Vouchers are valid until the expiry date shown and cannot be extended.
Vouchers are non-transferable and non-refundable.
Vouchers may be used as full or part payment for goods or services.
No change or replacement voucher will be issued if the full value is not redeemed.
Purchases made using a voucher are non-refundable.
Gift Vouchers cannot be used to purchase additional Gift Vouchers.
The actual Gift Voucher must be presented on arrival.
Bookings made using a voucher are subject to our standard booking policy.
Vouchers that are defaced, altered, or cancelled will not be accepted.
All redemptions are subject to availability and any changes to product descriptions.
You are responsible for keeping the voucher’s unique number and/or barcode secure and confidential.
Risk passes to the customer upon delivery of the voucher.

We do not store credit card details nor do we share customer details with any 3rd parties.
Security of your Personal Information INN FAYRE GARSTANG LIMITED, INN FAYRE PRESTON LIMITED, INN FAYRE BLACKBURN LIMITED & FAYRE INNS AND VENUES LIMITED is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not store sensitive information (i.e. Credit Card details) in any format on our servers.

Personal information: In order to process your order or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number. We may use this information to respond to your requests, or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer but only if you have opt'd in to receive such information. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order or manage interactive customer programs.

Accuracy of collected data: INN FAYRE GARSTANG LIMITED, INN FAYRE PRESTON LIMITED, INN FAYRE BLACKBURN LIMITED & FAYRE INNS AND VENUES LIMITED will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by INN FAYRE GARSTANG LIMITED, INN FAYRE PRESTON LIMITED, INN FAYRE BLACKBURN LIMITED & FAYRE INNS AND VENUES LIMITED in connection with the operation of this Site.

Minors: No information may be submitted to INN FAYRE GARSTANG LIMITED, INN FAYRE PRESTON LIMITED, INN FAYRE BLACKBURN LIMITED & FAYRE INNS AND VENUES LIMITED by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.

Changes: We may change this privacy policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.

Collection: Our goal is to provide the best food collection service possible and we have an excellent reputation for on-time collections. Unfortunately things don’t always go to plan, occasionally preventing us from achieving this. It is the responsibility of the customer to ensure that they are available to collect the products at the requested time.

Delivery: Our goal is to provide the best food delivery service possible and we have an excellent reputation for on-time deliveries. Unfortunately things don’t always go to plan, occasionally preventing us from achieving this.

We reserve the right to refuse your order should it be necessary. In the event of INN FAYRE GARSTANG LIMITED, INN FAYRE PRESTON LIMITED, INN FAYRE BLACKBURN LIMITED & FAYRE INNS AND VENUES LIMITED needing to issue a refund we will endeavour to credit your account within 7 - 10 working days. Once an order has been successfully transmitted to store, it is not possible to cancel the order.

We are committed to responsible retailing. Any age-restricted products shown on our website to purchase, require valid photographic ID. You must be 18 years or older to purchase alcohol and tobacco products. Valid photographic ID is required for all purchases and deliveries of alcohol or tobacco. If you cannot produce valid ID upon receipt of an order we will not be able to deliver or fulfil this order. Proof of age ID accepted are as follows: PASS approved ID cards, UK Photo Driving License, Passports and Military ID.

If your delivery contains alcohol or tobacco products you must be able to provide our delivery driver with valid photographic ID to accept the delivery and be 18 years or older. Under no circumstances will we deliver alcohol or tobacco products without seeing valid photographic ID and obtaining a signature of that person.

All deliveries must be accepted by an individual, in person, I.e. Goods/items will not be left in a safe place. Records of all our transactions will be maintained. There is no option to pay cash for deliveries of alcohol and tobacco products, all transactions must be paid for via credit/debit card. Upon delivery of the order we will require to see your payment card as an additional form of ID. We retain the right to refuse any sale of alcohol or tobacco products if valid photographic ID cannot be produced. All refused sales will be recorded. Proof of age ID accepted are as follows: PASS approved ID cards, UK Photo Driving License, Passports and Military ID.

INN FAYRE PRESTON LIMITED ta The Hunters
Hennel Lane
Preston
PR5 RUL

Tel: 01772 323989
email: hello@hunters-preston.co.uk

INN FAYRE BLACKBURN LIMITED ta The Foundry
631 Livesey Branch Road
Blackburn
BB2 5DQ

Tel: 01254 203200
email: hello@foundry-blackburn.co.uk

INN FAYRE GARSTANG LIMITED ta The Horns Inn
The Avenue
Churchtown
Preston
PR3 0HR

Tel: 01995 601351
email: hello@innfayre.co.uk

FAYRE INNS AND VENUES LIMITED
The Horns Inn
The Avenue
Churchtown
Preston
PR3 0HR

Tel: 01995 601351
email: hello@innfayre.co.uk